Terms and Conditions

These Terms and Conditions form a legally binding contract between the Customer and Associated Security Group Ltd (ASG). These Terms and Conditions shall not affect the customer’s rights under statutory law.

It is recommended and often an insurance requirement that all safes under 1,000 kg are bolted down to a concrete floor. This requires drilling into the floor and therefore customers must be aware of the proximity of pipes, wires or under-floor heating at the safe location. All fixing is undertaken at the customers’ risk.

ASG shall carry out the installation with all due care and attention, however, the Customer shall be responsible for all making-good and re-decorations if necessary. ASG will take every care when drilling the fabric of the building however, ASG shall not be liable for any costs incurred by the Customer due to any damage to service pipes and cables concealed in walls, floors, and ceilings that are not visible or apparent and when the location of such concealed services are not notified to ASG by the Customer in writing. However ASG would be liable if damage is caused by negligence. It is also the Customer’s responsibility to ensure the dimensions of the product do not exceed any of the dimensions along the delivery route if installed by ASG. Full internal width is not always available when product is located next to a wall.

Preparatory work - any preparation work that has not been completed in time by the Customer and results in delays on site will be charged at the Company hourly labour rate for each Company employee on site.

Waiting time is charged after 20 minutes of waiting, if the cause of the delay in the commencement of works is no fault of ASG. Rates of waiting time will depend on the time of day, i.e. whether overtime charges are applicable, which vehicle is being used and the number of engineers involved. Should the Customer decide to cancel a scheduled appointment within 48hrs of the time the job is agreed to take place and no longer requires ASG to carry the work out there will be a cancellation fee of 50% of the quoted work. If a specialised item has been ordered for the work there will be a cancellation fee of 100% of the quotation.

If the customer insists on a delivery on a day when no other deliveries are being made within the London Congestion Charge zone then ASG reserves the right to pass this charge onto the Customer.

If the customer cannot guarantee parking and there are parking restrictions at the delivery site that ASG have not been informed of prior to delivery, then ASG reserves the right to pass on any penalties / parking charges to the Customer.

If delivery is being made by a courier ASG can not be held responsible for any delays or cancellations.

We do not stock every variation of every item, all the time. If you want to be sure that the product you require is currently in stock, please call us.

If an item is not in stock, as soon as the order has been placed we will be able to advise the customer of when we are scheduled to receive our next delivery. The customer will always have the option to cancel their order if they’d rather not wait.

All the prices displayed exclude VAT and include delivery and exclude other services unless stated specifically on the website.

Occasionally, ASG may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual pages for pricing. Discounts will often take effect once discount codes have been applied to the shopping cart.

Intellectual Property
The copyright on the photos, data and text used on our website belongs to ASG or our suppliers and cannot be used without consent. You are permitted to use this material only as expressly authorised by us or our suppliers.

How ASG use your personal information
ASG will use the personal information you provide us, to supply and deliver our products, process your payment for such products and to perhaps inform you about related products or services that we provide. You can stop receiving these by contacting us. We will not pass on any of your personal data to Third Parties.

Delivery is to UK Mainland only.

Definition of 'Free Delivery', depending on the weight and size of the safe kerbside delivery only (please contact us if clarification is required).

Definition of 'Delivered and Installed', installation is to ground floor only unless agreed by ourselves in writing prior to site visit.

Returns Policy

Customers have the right to return items within 14 days if they are not special order, personalised or custom made. All costs for returns are to be fulfilled by the Customer unless stated otherwise. Any damages to the goods will be chargeable to the Customer once the goods have been received by ASG and inspected accordingly. Certain items will also include a handling charge. If you would like to return an item for a refund please contact our Head Office.